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COMPANY POLICY

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RESERVATION AND DEPOSIT

To secure your spot, a 20% advance deposit is required.

 

  • Accepted Payment Methods for Deposit: Bank Transfer or WISE (a secure online payment platform similar to PayPal, but with lower transfer fees).

     

  • Multiple Currency Accounts Available: We have bank accounts in Mexico (MXN), the United States (USD), and Europe (EUR). Please let us know your location so we can send you the correct banking details for your transfer.

     

  • Credit Cards: Please note that we do not accept credit cards at this time. Cabo Pulmo is a small, remote village without banks or ATMs, and internet access is limited.

 

 

REMAINING BALANCE

The remaining balance can be paid using one of the following options:

 

  • In Cash (On the day of the tour): We accept Mexican Pesos (MXN), USD, and Euros (EUR) based on the official exchange rate of the day in Los Cabos. No additional fees apply.

     

  • Via Bank Transfer / WISE (The day BEFORE the tour): A 3% processing fee applies to all electronic final balance payments.

     

Why the 3% fee? Because Cabo Pulmo lacks bank access and ATMs, retrieving funds to pay local team members and daily operating expenses incurs additional administrative costs.

 

CANCELLATION & REFUND POLICY

If you need to cancel your booking, the following conditions apply:

 

  • More than 6 days before the activity: You will receive a 95% deposit refund (5% is retained to cover processing and service fees).

     

  • Between 2 and 6 days before the activity: You will receive a 50% refund of the total amount paid. This covers our advance booking and preparation costs.

     

  • Less than 2 days (48 hours) before the activity: Cancellations made within 2 days of the activity are non-refundable.

     

 

WEATHER & SAFETY POLICY

All tours are subject to ocean and weather conditions. We continuously monitor local weather to ensure your safety.

 

  • If a tour is canceled due to bad weather or unsafe conditions, we will work with you to reschedule or adjust your itinerary.

     

  • If rescheduling is not possible, you will receive a 100% full refund of your deposit. 

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PRICING & PARK INCLUSIONS

  • Marine Park Entrance Included: All entrance fees and wristbands for the Cabo Pulmo National Marine Park are 100% included in our tour prices. There are no hidden or extra park fees to pay upon arrival.

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DIVER CERTIFICATION & REQUIREMENTS

  • Proof of Certification: Certified divers must present their physical certification card or digital certification (PADI, SSI, or equivalent) prior to diving.

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FLYING AFTER DIVING (NO-FLY TIME)

  • For safety reasons, please ensure you allow at least 12 hours after a single dive, or 18 to 24 hours after multiple dives/days of diving, before flying or travelling to high altitudes. Please plan your flights accordingly!

 

 

Thank you for your understanding and cooperation!

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